Refund policy

Exchange Policy

We are committed to ensuring that the love you have for our products reflects the passion we pour into creating them for you.

However, we’d be happy to replace items if they are defective, have a size issue, or are damaged within 5 days from the date of delivery.

Please Note:

• SALE products cannot be exchanged/returned.
• ACCESSORIES cannot be exchanged/returned.

 

Return Policy

Our policy lasts for 3 days post-delivery. If 3 days have elapsed since your purchase was delivered, unfortunately, we can’t offer you a refund.

To be eligible for a return/exchange, your item must be unused and in the same condition as you received it. It must also be in the original packaging with tags intact.

You will receive the refund through your original payment method.The shipping charges is deducted from the total refund amount if the reverse return pickup is initiated by us. For cash on delivery (COD) orders, refunds can be processed via bank transfer or UPI, which may take up to 7 working days to reflect in your account.

 

To request an exchange/return, please email us at support@gharanaindia.com.

In the case of an exchange, your email should contain:

• Order ID
• Few Images or Videos of the ordered product at the time of opening the parcel.
• Link to the product that you want to exchange for.

In the case of a return, your email should contain:

• Order ID
• Few Images or Videos of the ordered product at the time of opening the parcel.
• Your Bank Account Number (for Refund in case of COD)

Reverse pickups are either arranged by us, or the customer will have to ship the parcel to us.

Once we receive it, it will undergo a thorough quality inspection, and if it passes through, we will process your request.

 

Cancellation Policy

No cancellations will be accepted after 24 hours of the order being placed.

 

You can email us at support@gharanaindia.com for any additional queries.